Privacy policy

Last updated: 27th October 2026

About this policy

This Privacy Policy explains how Wabori House ("The Trustee for Ferguson Family Trust ABN 53 216 040 147 trading as Wabori House", "we", "us" or "our") collects, uses, stores and discloses personal information when you visit waborihousetattoo.com.au, send us an enquiry, book a tattoo, buy from our online store or contact us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What personal information we collect

The information we collect depends on how you deal with us. It may include:

  • Contact details, such as your name, email address, phone number and the area you live in.

  • Tattoo enquiry details, such as the artist you would like, the size and placement of your tattoo, your design idea, any existing tattoos to cover or work around, your preferred days, reference photos you upload and how you heard about us.

  • Booking and payment details, such as your appointment dates, deposits, payments and session history. Card payments are processed by our payment providers and we do not store your full card number.

  • Health and age information, such as information on your consent form about medical conditions, allergies, medications, skin conditions or pregnancy that could affect your tattoo or its healing, and proof that you are 18 or over.

  • Photos and videos of your tattoo, taken during or after your session.

  • Online store orders, such as the merch or prints you buy, billing and delivery details and order history.

  • How you found us, such as the ad, search engine, social media site or website that brought you to our website (see Website tracking below).

  • Website and device information, such as pages visited, links clicked, browser and device type, IP address and approximate location.

  • Messages, such as emails, calls and messages you send us, including through Instagram and Facebook.

Health information and age

Health information is sensitive information under the Privacy Act. We only collect it with your consent, when it is needed to tattoo you safely and to give you the right aftercare advice, or where the law requires or allows it. Only the artists and staff who need it can see it, and we do not use it for marketing or share it with advertising partners.

We do not tattoo anyone under 18. We may ask to see photo ID to confirm your age, and we may keep a note that we checked it.

Photos of your tattoo

We love sharing our work. We may take photos and videos of your tattoo and use them on our website, Instagram, Facebook, Pinterest and in our advertising. We will not show your face or identify you by name without your permission. You can withdraw your permission at any time by contacting us, and we will stop using the content in new posts and ads and remove existing posts where we reasonably can.

How we collect personal information

We collect personal information directly from you when you:

  • send an enquiry through the form on our website;

  • book an appointment, pay a deposit or complete a consent form;

  • email, call or message us, including through Instagram and Facebook;

  • buy from our online store or leave a review.

We also collect some information automatically when you use our website, using cookies, pixels, local storage and similar technologies, and we may receive information from our advertising and analytics partners.

Website tracking, cookies and how you found us

Our website uses cookies, pixels, local storage and similar technologies, provided by us and by partners including Shopify, Google (Google Analytics and Google Ads) and Meta (Facebook and Instagram). These help our website work, show us how visitors use it, measure the results of our advertising and show you relevant ads on other sites and apps, for example ads shown to people who have visited our website.

How you found us. When you visit our website we record how you arrived, such as the ad, campaign, search engine, social media site or website you came from, plus the page you landed on, the date and the number of visits. This is stored in your browser for up to 90 days. If you send us an enquiry, this information is attached to it so we can understand which of our marketing is working. We do not use it to identify you before you contact us.

You can control this by:

  • clearing your browser data for our website, or blocking or deleting cookies in your browser settings (some parts of the website may not work as intended);

  • using the Google Analytics Opt-out Browser Add-on;

  • managing ad preferences in your Google account (Ads Settings) and in your Facebook and Instagram settings (Ad Preferences).

Why we use personal information

We use personal information to:

  • respond to enquiries, quote and plan your tattoo, and match you with the right artist;

  • book and manage appointments, deposits and payments and send reminders;

  • tattoo you safely and provide aftercare;

  • sell and deliver products from our online store;

  • understand which marketing brings people to us and improve our website, advertising and services;

  • show ads to people who have visited our website;

  • share photos of our work where you have agreed;

  • send you news and offers where you have agreed or the law allows (you can unsubscribe at any time);

  • keep business records and meet our legal obligations.

We will only use your information for another purpose if you consent or the law allows it.

Who we share personal information with

We do not sell your personal information. We share it only where needed with:

  • service providers who help us run our business, such as our website and online store platform (Shopify), our website enquiry form (Globo Form Builder), our booking and payment system (Square), our cloud storage, spreadsheet and email providers (Google Workspace), our website reviews app, payment providers, couriers and IT providers;

  • advertising and analytics partners, such as Google and Meta (Facebook and Instagram);

  • artificial intelligence (AI) and automation tools, used by us and our marketing agency to keep enquiry records up to date, prepare reports and help draft content;

  • our marketing agency, which helps us manage our website, advertising and enquiry reporting;

  • professional advisers, such as accountants, lawyers and insurers;

  • government bodies or others where required or authorised by law.

We do not share health information with advertising partners or our marketing agency.

Overseas storage and disclosure

Some of our service providers store or process information outside Australia, including in the United States, Canada, Europe and other countries where they or their data centres operate. This includes the AI and automation tools described above. When we use overseas providers we take reasonable steps to make sure they handle your information in a way that is consistent with the Australian Privacy Principles, and we do our best to only use AI providers that do not use your personal information to train their general AI models.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, change or disclosure, including using reputable providers, access controls and secure connections. Paper records, such as consent forms, are kept in a secure place at the studio. No method of sending or storing information over the internet is completely secure, so we cannot guarantee it. We keep personal information only for as long as we need it for the purposes above or as required by law, then we delete or de-identify it.

Dealing with us anonymously

Where practical, you can browse our website or ask general questions without telling us who you are. We need your name, contact details and age to book and tattoo you.

Government identifiers

We do not use government related identifiers (such as a driver licence, Medicare or tax file number) to identify you. If you show us ID to confirm your age, we only use it for that purpose.

Access and correction

You can ask to access the personal information we hold about you or ask us to correct it. Please contact us using the details below. We may need to confirm your identity first. We will respond within a reasonable time and will not charge you to make a request, although we may charge a reasonable fee to cover the cost of providing access in some cases.

Marketing

You can opt out of marketing emails or messages at any time by using the unsubscribe link or by contacting us.

Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below and we will try to resolve it within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Links to other websites

Our website may link to other websites and social media sites. We are not responsible for their privacy practices, so please read their privacy policies.

Changes to this policy

We may update this policy from time to time by posting the new version on our website. The version on our website applies from the date it is posted.

Contact us

Wabori House Tattoo
Sunshine Coast
Email: eli@waborihousetattoo.com.au